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Shipping on Most Products
ShopCandelabra.com has agreements with most manufacturers to ship your order direct from the manufacturer’s warehouse to your door. You are getting the products straight from the source so there is less chance for delay or a middle man handling the shipments


Shipping Time Frames
Orders sent via "UPS Ground" average 3 - 7 business days once they leave the factory.

Orders sent via "UPS 2 Day Air" average 2 business days once they leave the factory.

Orders sent via Freight Carrier average 3 -10 business days depending on location once the leave the factory. Keep in mind that these time frames are after the product leaves the factory.


Shipping Rates
ShopCandelabra.com automatically calculates your shipping costs at the time of check out in the shopping cart process once an item is placed into your cart with the appropriate delivery method chosen and your zip code entered. Shipping and handling charges for all items are a per item charge based on the weight of the item, size of the box and the delivery destination. Shipping costs are for the contiguous 48 states. Please call Customer Service at 1-800-440-5121 for shipping rates to Alaska and Hawaii.


Tracking Your Order
Once your item has been shipped you may contact Customer Service to obtain a tracking number. You may also visit UPS or another carrier’s website. You may also visit ww.UPS.com to track your order. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the info is available on UPS or another carrier’s website.


Multiple Shipments
If you have a large order and one item is going to cause a delay or is backordered, we will ship your order in two shipments. You will not pay any extra shipping charges for the second shipment


Shipping Backorders
Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we've had a chance to update the web-site)

ShopCandelabra.com is proud to boast and excellent fill rate. We stock most of our inventory, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers. ShopCandelabra.com will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no freight charge (you only pay freight once). If the item is no longer available we will do our best to notify you immediately.

ShopCandelabra.com does it's best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is backordered.

ShopCandelabra.com will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation.

Please call a customer service representative at 1-800-440-5121 to check stock and real time availability on all products listed on the ShopCandelabra.com website.


Do you have questions?
Can't find what you're looking for? If you have any questions or can't find a product, please call one of our friendly Customer Service Representatives Toll-Free at 1-800-440-5121 from 10 a.m. to 6 p.m. (EST), 6 days a week. Or, send us an email at service@shopcandelabra.com